Why did you join Rhapsody?
I was ready for a break from a big corporate company, and ready for a smaller more nimble company where I could have more of a direct impact. My requirements were that the company needed to be stable, have growth potential, and have a fun culture.
What do you do?
eCommerce Payments and Risk.
What is your biggest accomplishment at Rhapsody to date?
The most challenging and fun to date was helping integrate the payments pieces for Rhapsody's international UK/Germany expansion/acquisition of Napster. It was a short timeline, high intensity, high value project. The project teams I work with are some of the most competent, success driven teams I have been with. The combination of having a solid challenge, backed by excellent people, made it fun.
What skills do you use in your day-to-day?
I monitor to make sure Rhapsody's payments are functioning at optimal levels. This includes supporting/detecting payment issues, payment/customer loss reduction initiatives, payments related project support, PCI support, fraud/chargeback mitigation, vendor management, processing optimization, and so on and so forth.
What was your first album/concert?
I believe my first album was a Beach Boys 8 track from my dad. Embarrassed to say, I didn't get out to anything noteworthy before I got to college. Anything pre-undergrad was underage garage rock-type shows. The first big awesome show I enjoyed in my undergrad was a Mudhoney show where Nirvana showed up unannounced to play.
What is a recent concert you have been to?
Not brown-nosing here... last good show I went to was the Rhapsody Built to Spill anniversary party. Can't name just one album or track, I have a lot of play lists I created recently.
What is your favorite Rhapsody moment?
When I got my Dad a Rhapsody account as a gift, and he turned into a heavy user. Proud to say he likes and approves of the product.
If a song played every time you walk into a room, what would your theme song be?
Make Em Say Ugh by Master P.