Frequently Asked Questions

What Rhapsody customers are asking about this week.

• Asked to synchronize device
• My device does not show up in Rhapsody
• Transferring music to a portable device
• How do I authorize my device?
• Compatible players for track transfer
• "Insufficent rights" error when transferring tracks
• Error message with "Authorize," "License," "DRM," or "Rights"
• Error "obtaining the device's certificate"
• Update track licenses
• "Authorize device" option missing in Rhapsody 4
• Can I buy, download, burn or transfer this track in Rhapsody 4?

User Guides

Everything you need to know about how to use Rhapsody, in easy, step-by-step instructions.

• MP3 Player Help topic

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Rhapsody Community Topics

See what other Rhapsody customers are talking about, and get answers from the Rhapsody team.