Why am I unable to authorize my device in Rhapsody 4? Where is the Authorize Device option?

To authorize your device in Rhapsody, you generally follow these steps:

1. Open Rhapsody and sign in to your Rhapsody To Go, Rhapsody Premier, or Rhapsody Premier Plus account.
   
   
2. Attach your device to your computer, and wait to see the device appear in the Sources area.
   
   
3. Right-click the device icon, and choose Authorize Device.
   
   
   

If you are missing the Authorize Device option, you can troubleshoot it by trying these solutions, one at a time, until the problem is fixed:

Solution 1: Upgrade to the latest build of Rhapsody.

Solution 2: Check the Device Dashboard.

When you connect your device, you'll most likely see a yellow triangle appearing next to your device in the Sources menu:

This means that Rhapsody has detected an issue that will affect your ability to use the device with your subscription. Click the yellow triangle. An explanation should appear in the main Rhapsody window along with a button you can click to perform a fix.

Solution 3: Try switching USB ports.

If you are still unable to find an Authorize Device option, try using a different USB port that you have not already used for a portable device. Disconnect your device in Rhapsody, unplug it from the computer by its USB cable, and try plugging it into a different USB port.

Solution 4: If your computer is running Windows XP or Vista...

Please read the tips in Why is the 'Authorize Device' option missing in Rhapsody 4 with Windows XP or Vista?

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