How do I fix an error with the words "authorize," "license," "DRM," or "rights" in it?

If you get an error with the words "license," "DRM," or "rights" in it while in Rhapsody 4.0:

1. Make sure you are signed in and your computer is authorized.
   
   
2. If the issue occurs while trying to transfer to an MP3 player or device, ensure the device is authorized.
   
   
3. Make sure the track can be played, burned, transferred-- or whatever you were trying to do with the track.
   
   
4. Close all firewall, pop-up blocker, or similar utilities.

If you have checked the above, try the following troubleshooting steps:

Solution 1. Deauthorize your computer, then reauthorize it.

Solution 2. If the issue occurs with an MP3 player or device, update track licenses.

Solution 3. If the issue occurs while trying to transfer to an MP3 player or device, ensure the device is licensed.

Solution 4. If the issue is with a downloaded subscription track, delete the track off the hard drive and redownload it.

Solution 5. Update your Windows Components.

Solution 6. Troubleshoot Helix Components.

Solution 7. Rename the Windows DRM folder.

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