Why do I get an Insufficient Rights error when transferring songs to a device from Rhapsody?

A variety of reasons can cause the insufficient rights error. Try the following solutions. You don't have to do all of them! Try one, then try your transfer again, until the problem is solved.

1. Make sure the track type can be transferred from Rhapsody 4.
   
   
2. Make sure the file format of the track can be transferred to your device.
   
   
3. Make sure you are signed in to Rhapsody, your computer is authorized, and your device is licensed.
   
   
4. Update track licenses.
   
   
5. Delete and redownload your downloaded subscription tracks.
   
   
6. Make sure the Time and Date are correct and the same on your PC and device.
   
   
7. Clear your transfer cache files.
   
   

Solution 1: Make sure the track type can be transferred from Rhapsody 4.

Please see How can I tell which tracks I can I buy, burn, or transfer in Rhapsody 4? for details.

Solution 2: Make sure the file format of the track can be transferred to your device.

If you have an active Rhapsody Premier or Premier Plus (formerly Rhapsody To Go) subscription, and the track is a Subscription download, make sure that its file format is supported by your device:

1. Open Rhapsody to My Library view.
   
   
2. If you don't see a Format column, add one by right-clicking the top of one of the columns and choosing Format.
   
   
3. View the Format column (scroll to the right if you need to) for your song.
   
   
4. All PlaysForSure devices require WMA, and the Sansa e200R Rhapsody device requires RealAudio.

Solution 3: Make sure you are signed in to Rhapsody, your computer is authorized, and your device is licensed.

• Make sure you are signed in to Rhapsody.
• Make sure your computer is authorized.
• Make sure the device is licensed.

Solution 4: Update track licenses.

Update your track licenses in Rhapsody, then try the transfer again.

Solution 5: Delete and redownload your downloaded subscription tracks.

Please delete a few tracks from your hard drive, then redownload them. Then try transferring those tracks again. If they can be transferred without error, delete and redownload the rest. This applies to downloaded subscription tracks ONLY -- do not delete your purchased tracks.

Solution 6: Make sure the Time and Date are correct and the same on your PC and device.

To check that your device's clock is properly set and in sync with your computer's clock:

1. Disconnect your device from the computer.
   
   
2. Look to the lower-right corner of your computer screen for the time and date. If you need to adjust either one, double-click on the time or date.
   
   
3. Now check the time and date on your device. Usually these are listed under the Settings or Options menu. (Check your device documentation if you need assistance.) If necessary, adjust the time and date to match your computer.

Solution 7: Clear your transfer cache files.

1. In Rhapsody, click the Tools menu, then Preferences.
   
   
2. In the left panel, click Devices.
   
   
3. Click the Advanced Settings button.
   
   
4. Click the Delete Files Now button.
   
   
5. This may take a while, depending on how many files have been cached. When it's done, you will get a Your cached files have been removed message. Click OK.
   
   
6. Click OK twice to close the Preferences window.
   
   
7. Try your transfer again. If that doesn't work, try the next two steps.
   
   
8. Click OK.
   
   
9. Clear the Cache a compatible file when I transfer tracks to my device checkbox.
   
   
10. Click OK.

If these steps do not resolve this issue, please try the solutions in Part 2 of this article, including turning off Compatiblity Mode, updating the firmware on the device, deauthorizing and reauthorizing your computer, updating your Windows Components, troubleshooting your Helix Components, resynchronizing Rhapsody with the server, updating the Windows MTP Device Driver, and deleting the Rhapsody folder from Application Data.

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