Why do I get a "Page cannot be displayed" error when signing in?

If you're trying to purchase music, log in, access a www.rhapsody.com site, or access My Account at https://rhap-acct.real.com/myacct/login.jsp and you are getting the error "Page cannot be displayed," either Internet Explorer or your firewall or security software is blocking it.

To resolve this, try these solutions. You don't have to do all of them! After each one, try your action again, and if the issue persists, then try the next solution.

Solution 1: Check your internet connection.

Make sure you're connected to the internet by opening Internet Explorer and going to a site you don't usually go to (your most commonly visited sites are usually saved in temporary files on your computer) and verify you are getting web content. If you are not, reset your browser, router and modem to try to refresh the connection. Try to verify you are connected with the browser again and if so, retry the sign-in.

Solution 2: Delete your Internet Explorer temp files and change the privacy and security settings.

First, reset Internet Explorer.

If your browser is getting web content but Rhapsody is not, it is probably being blocked by security software or settings. Make sure that any security software or firewall you're using has exceptions created to "always allow" Rhapsody access to the system and the internet.

Solution 3: Adjust your firewall software to allow Rhapsody.

Additionally, for Vista users: Make sure you are right-clicking on the icon for Rhapsody and selecting "run as administrator" to launch the program with proper permissions. Also, disable any "Compatibility Settings" by right-clicking on the Rhapsody icon, choosing "properties", "compatibility", and then unchecking any compatibility settings there.

If your security software is configured, you can browse with Internet Explorer, and you still get a "Page cannot be displayed" error when you click Sign in, contact customer support to check on the status of your account. (Just click the Call, Chat, or Email Us link in the box on the upper left.)

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