How do I remove Internet Explorer cookies and temporary files?

If you click a link and nothing happens, or a download doesn't work, your web browser may be blocking Rhapsody's communication with the internet. To fix it, you'll need to reset Internet Explorer (IE) by clearing out old temporary Internet files.

After completing these steps, you will need to log back in to any website that requires a membership to access. If you don't see a button to delete your cookies, you're running an outdated version of Internet Explorer and should update to the latest version directly from Microsoft or from the manufacturer of your computer.

First, clear all temporary Internet files, including your cookies:

1. Open Microsoft Internet Explorer.
2. Click the Tools menu, then choose Internet Options.
3. Click Delete Cookies, then OK.
4. Click Delete Files, select the Delete all offline content check box, and then click OK.
   

This may take a while, depending on how full your Temporary Internet Files folder is.

If you are still having trouble, try changing your privacy and security settings.

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