When I try to use Rhapsody.com, I get the message "An unexpected error has occurred." What can I do?

Are you experiencing this problem with one or two tracks only, or with all tracks that you try to play or download? If the problem is occurring with only a few tracks, then it may be an issue with the track itself; in this case, please report the problem.

If the problem occurs with all tracks, try the following solutions. You may not have to try them all; after each one, try playing or downloading again to see if the issue has been resolved.

Solution 1: Clear your browser cache and cookies.

Reset Internet Explorer or, if you use Firefox, follow these steps:

1. Click Tools and select Clear Recent History.
2. Click Details and make sure that Cookies and Cache are checked, then click Clear Now.

Solution 2: Update your Adobe Flash Player.

1. Go to http://get.adobe.com/flashplayer/
   
2. Click Agree and Install to download the latest version of the Adobe Flash player.
3. Go through the install process, then restart your web browser and try playing Rhapsody.com music again.

Solution 3: Update your browser.

Make sure you are using the latest version of your preferred internet browser.

• For Internet Explorer, click Help, then About Internet Explorer; the most recent version is 8.
• For Firefox, click Help, then Check for Updates.

If these solutions do not resolve the problem, please contact Rhapsody Customer Support.

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