Some of the media I added to My Library from the Music Guide is missing. How do I get the songs or playlists to show up again?

Were the missing tracks originally imported from your hard drive?

If so, please use the file import wizard to add them to your Library again:

1. Go to the Rhapsody File menu.
   
2. Select Add Media to My Library. Be sure to have Rhapsody search in the folder where you store your music.
   

Were the missing tracks or playlists saved directly from Rhapsody?

When you save tracks and playlists into My Library from the Rhapsody Music Guide, a list of tracks and playlists is stored on both the Rhapsody servers and your computer's hard drive.

Whenever you sign in to Rhapsody, the Rhapsody servers compare the list of tracks and playlists on your computer with the list on the servers, and then synchronize and update the list of tracks and playlists according to the contents of My Library.

However, the list of tracks and playlists on your computer and the Rhapsody servers sometimes get out of sync, causing your tracks or playlists to disappear from My Library. When you try to restore some of your tracks, Rhapsody may say there are no tracks to restore.

Solution 1: Run dbclient

1. You can manually resynchronize your library with the Rhapsody server by running the dbclient tool in the Rhapsody folder:
   
   
2. Open My Computer.
   
   
3. In the C: drive, browse to Program Files.
   
   
4. Open the Rhapsody program file folder (usually named "Rhapsody").
   
   
5. Double-click the dbclient program in this folder (Vista users: right-click dbclient and select Run As Administrator).
   
   
6. When the "Success" dialog box appears, click OK.
   
   
7. Start Rhapsody and sign back in.

Caution: When you run dbclient, all information related to subscription tracks will be reset to its original state. Any information that you changed on your subscription tracks (such as ratings and file name changes) will be lost during this process.

Solution 2: Resynchronize from within Rhapsody

If the problem persists after running dbclient, then you may need to replace the missing files.

This means that imported media including music, photos, and videos and any downloaded Rhapsody tracks on the computer will need to be re-imported when you sign back in to Rhapsody, and any playlists that contain imported media will need to be recreated.

Caution: After you resynchronize Rhapsody, all information related to imported media will be reset to its original state. Any information that you changed in your media (such as ratings and file name changes to media in your library) will be lost during this process.

Any media that is imported from outside of Rhapsody and is stored on the hard drive in your computer is not saved on the Rhapsody server. Therefore, resynchronizing with the server will not restore this media.

Note: Playlists that contain local tracks will need to be recreated manually.

To resynchronize your Library with the Rhapsody server:

1. Open Rhapsody.
   
   
2. While holding down the CTRL and SHIFT keys, select the Tools menu.
   
   
3. Select Backup and Reset Application Data Directory.
   
   
4. Click Yes when prompted to continue.
   
   
5. Reopen Rhapsody.
   

You can also do this manually:

1. Close Rhapsody.
   
   
2. Click the Start button and select Run. (Vista users: click the Start menu, then click Start Search.)
   
   
3. Type %appdata% (including the percent signs) in the text box, then press Enter on your keyboard.
   
   
4. Open the Real folder.
   
   
5. Right-click the Rhapsody folder and select Rename.
   
   
6. Rename this folder "RhapsodyOLD".
   
   
7. Start Rhapsody and sign in.
   
   
8. On the File menu, click Add tracks to My Library to re-import your Rhapsody music.
   
   Your Library should now be recreated and resynchronized with the Rhapsody server.

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